Placing an Order
Placing an order is simple. You send us your plans, ideas, desires, photos whatever. We respond with a line item estimate bid for your approval. Call us and we will help you select appropriate units, make suggestions on the best way to achieve the look you want, work with you to satisfy your desires.
The more information you can furnish, the easier it is. However, we can and have worked with extremely sketchy ideas.
Call us at 1-800-398-1199. We are here to help you.
Modifications & Custom Orders
Any changes to the standard criteria listed in each chapter should be discussed with our sales technicians to determine additional charges that will be required. Custom requirements are priced according to your designs and specifications. Please send us your drawings so we may accurately estimate any custom items. A minimum 50% deposit is required before production can begin. Orders are non-cancelable once production has started. Custom designs cannot be returned. Remember, you can always Take the easy way out by sending us your plans and we will provide a complete cost Estimate/Bid including freight.
Cost factors do not include shipping, administration, shop drawings, custom piece lengths, or sales tax within Texas. Cost factors are effective February 1, 2002 and subject to change without notice. Orders less than $3,000 must be 100% prepaid. Larger orders require a deposit to begin processing. The balance is due upon completion of production. All orders must be prepaid prior to shipment, including freight charges.
Delays & Acceptance
Scheduling is a very important part of every project. The best way we can sum up this situation is "A delay on your part does not necessarily facilitate a rush on our part." But, just as with a doctor/patient relationship, we attempt to fulfill every requirement that our customer has. Prompt attention to all correspondence is the best way to avoid scheduling problems. Orders are processed in the sequence they are received. Delivery dates are always an estimate, especially for custom orders. With this in mind, we suggest you place your orders well in advance.
Cancellations & Returns
When canceling an order, please note that we charge a cancellation fee to cover all administrative costs incurred. Once an order has been released to production, it cannot be canceled or changed. There is also a restocking fee for returned standard items and all returns must be pre-approved by Stone Legends. Return freight charges are the responsibility of the customer.
We value your business and your satisfaction is very important to us. Our sales technicians will be happy to assist you with placing your order. A Estimate/Bid will be sent to you for your approval and authorization to proceed. Once you have signed a contract and sent in your deposit, detailed shop drawings of each item will be furnished for your approval. Throughout your project, you will be updated with schedules and notified of the shipping date. We have the expertise here. Please be patient as we try to give your the best we have when needed.
Our products are warranted to be free from defect, except those related to the natural color variation inherent in the production of cast stone. Any defective product will be replaced.
One Year Limited Product Warranty
The manufacturer warrants for one year to the purchaser that the material manufactured will pass compressive strength standards established by the industry to exceed 4000 psi when tested in accordance with C-1194. Stone Legends products exceed this standard. A free replacement will be provided for each product that fails to pass this test. This warranty does not cover any accessory materials or labor, such as flashing, grouting, installation or any other related costs. The manufactured material must be installed by all applicable federal, state, and local building codes in order for the warranty to be valid. Manufacturer reserves the right to inspect, photograph, and remove samples of alleged defective product.
The manufacturer’s warranty is exclusive and in lieu of all other warranties whether written, oral, implied, or statutory, excluding any warranty of merchantability or fitness for a particular purpose and expressly excludes liability for any incidental, consequential, or other damages, and liability based upon any alleged negligence, breach of duty or any other legal theory other than the limited liability warranty set forth above. The maximum liability shall not exceed the purchase price of the material provided.
This warranty expressly excludes liability for color variations, cracking, or chipping of manufactured materials.
This warranty gives you specific legal rights and there may be other rights that vary from state to state.
301 Pleasant Drive
Dallas, Texas 75217
We appreciate your orders and welcome any comments or suggestions you may have regarding our products or services. We would also like to have photographs of your completed projects to help keep our catalog and portfolio up to date. We hope our products make your job easier and a huge success.
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